There is nothing more angering than having a problem to solve and the people who are responsible for solving that problem look at you with blank, hollow eyes that avoid being accountable.
Every individual has the ability to think and should be coached to bring answers, not just dump a problem in your lap and skip merrily back to their office or to the break room.
Teach employees to use their imagination to find solutions. Ask them "What if money were not an object, how would you solve this?" Or "If you had all the resources in the company at your disposal, how could you make this work?" Or pay them a compliment with "You have a creative mind. Is there an out-side-the-box solution that makes sense?"
Engage the gears in the brain and eliminate blank stares.
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